--- title: "Your profile, password and notifications" description: "Update your personal details and photo, change the email and password you log in with, and choose which Qualy emails you receive." lastModified: "2026-08-27" lang: "en" wordCount: 1126 url: https://qualyhq.com/training/settings/your-profile --- ## Site navigation - [For schools](/international-education/for-schools.md) — For international education schools - [For agents](/international-education/for-education-agents.md) — For international education agents - [Explore](/training.md) — Watch videos on how to use Qualy - [About](/about.md) — Learn about Qualy's mission and values - [Pricing](/pricing) - [5-min demo](/demo.md) - [Login](https://dashboard.qualyhq.com) # Your profile, password and notifications > The one page in Qualy that's entirely yours. ## At a glance - **Intended for:** Everyone - **Available in:** All plans - **Reading time:** 4 minutes - **Last updated:** 12th August 2026 ## Quick summary Click your picture in the top right of the dashboard and pick Profile information to open your profile page. It holds five cards: Personal details (name, phone, preferred messenger app, gender), Change your email address, Change your password, What you get notified about, and Date, time and language preferences. Notification changes save on their own; the other cards each have their own Save button. Anyone with a login has this page—no special permissions needed—and everything on it applies only to you. ## Overview Every person with a Qualy login has a profile page, and it's the one place in the dashboard that is entirely theirs. Nothing here needs a permission grant, and nothing you change here affects anyone else on the account. To open it, click your picture in the top right of the dashboard. The menu that drops down goes straight to each part of the page—**Profile information**, **Change password**, **Change email address**, **Notification preferences** and **Account preferences** all land on the same page, scrolled to the right card. The page is five cards, top to bottom: **Personal details**, **Change your email address**, **Change your password**, **What you get notified about**, and **Date, time and language preferences**. ## Your photo and personal details Your photo sits at the top of the page—click **Change** on it to upload a new one. A new picture can take from a few minutes up to a few hours to show everywhere in Qualy, so don't be alarmed if the top bar lags behind. ![The profile page showing the photo with its Change button and the Personal details card](/images/training/settings/your-profile/01-profile-personal-details.png) The **Personal details** card holds your name, **Phone**, **Preferred messenger app** and **Gender**—everything except the name is optional. Click **Save** when you're done. Your coworkers and customers may see this information—it's what appears against your name in the dashboard and in messages Qualy sends on your behalf. Keep the name one you'd put in front of a customer. ## Changing your email address The **Change your email address** card changes the address you log in with—it's not a display setting. Type the new address twice, in **New email** and **Confirm new email**, and click **Save**. The two fields have to match exactly; if they don't, Qualy tells you to check them. ![The Change your email address card with New email and Confirm new email fields](/images/training/settings/your-profile/02-change-email.png) Use your work address. If you're leaving an organisation, don't swap your email to a personal one—ask a super admin to invite your replacement and offboard your account instead. ## Changing your password Enter your **Current password** and a **New password**, then click **Save**. You chose your first password when you accepted your invitation to Qualy, and this card is where it changes from then on. ![The Change your password card with Current password and New password fields](/images/training/settings/your-profile/03-change-password.png) Forgot your current password? You don't need it to get in—use **Forgot password** on the sign-in page, or **Login with magic link** to sign in with a one-time emailed link and change the password once you're in. ## What you get notified about This card lists every email Qualy can send you, grouped by topic—**Payouts**, **Approvals**, **Reports**, **Imports**, **Account** and **Customers**—with a checkbox per email. Tick and untick as you like; changes save on their own, with no Save button on this card. ![The What you get notified about card with In-app and Email columns and per-email checkboxes](/images/training/settings/your-profile/04-notifications.png) Two things you'll notice: - The **In-app** column can't be ticked yet—those notifications are coming soon. **Email** is the column that works today. - Emails tagged **Always on** are required and can't be switched off. Which emails appear depends on your access—someone who can approve requests sees the approval email here, someone who can't doesn't. Super admins can also manage this list for other people from **Settings → Manage users**, using **Manage email preferences** in the row menu. ## Date, time and language preferences The last card sets how Qualy looks to you: **Language**, **Calendar**, and **Day**, **Month**, **Year** and **Hour format**. These are display preferences for your login only—changing your hour format doesn't change anyone else's, and it doesn't change the data. ![The Date, time and language preferences card with language, calendar and format dropdowns](/images/training/settings/your-profile/05-date-time-language.png) Click **Save** to apply. Changing the language reloads the page so every label switches over in one go. ## Frequently asked questions ### I changed my photo but the old one still shows in some places That is expected for a little while. A new picture can take from a few minutes up to a few hours to propagate across every part of Qualy, so the top bar, comments and the portal may update at different times. If it still has not caught up the next day, get in touch. ### Can I sign in without a password? Yes. On the sign-in page, pick 'Login with magic link' and Qualy emails you a one-time sign-in link instead of asking for your password. You still have a password on the account—you set one when you accepted your invitation—and you can change it on your profile page under 'Change your password'. ### My new email address won't save The 'Change your email address' card asks for the new address twice, and both fields have to match exactly—if they differ you'll see 'Make sure you typed your email correctly on both fields'. Check for a stray space or a typo in either field and save again. Remember this changes the address you log in with. ### Why can't I tick anything in the In-app column? In-app notifications are not available yet—hovering the checkbox shows 'This option is coming soon!'. The Email column is the one that works today, and it controls the emails Qualy sends you. ### Some notification emails don't let me untick them Emails tagged 'Always on' are required and cannot be switched off. Everything else in the 'What you get notified about' card is optional, and unticking it saves immediately—there is no Save button on that card. ### Why did Qualy reload when I changed the language? Changing your language makes Qualy reload the page so every label switches over at once. Your other format choices—calendar, day, month, year and hour format—apply without a reload and change how dates and times are displayed for you only, not for anyone else on the account. ### What's the difference between this page and Manage users? Your profile page is about you: your details, your login, your notifications. It needs no special permissions and everyone with a login has one. Settings → Manage users is the admin side—inviting people, setting what they can see and do, suspending or removing them—and most of it is reserved for super admins. ## Prefer doing this via the Qualy API? Head over to our developer docs for everything you need—endpoints, examples, and simple how-tos. [View API Docs](https://docs.qualyhq.com/docs) ## More on Qualy **Industries** - [For schools](/international-education/for-schools.md) — For international education schools - [For agents](/international-education/for-education-agents.md) — For international education agents **Support** - [Training](/training.md) - [System status](https://qualyhq.statuspage.io/) — Qualy system status - [Product updates](https://changelog.qualyhq.com) — As we work on Qualy, here we spotlight what we’ve learned and updated across our products - [Contact](/contact-us.md) **Product** - [Demo](/demo.md) - [Enterprise](/enterprise.md) - [Testimonials](/testimonials.md) — Learn what some customers have to say about Qualy - [About](/about.md) — Learn about Qualy's mission and values - [Blog](/blog) — International education payments blog by Qualy - [Trust center](/trust.md) - [API](/api.md) — Qualy API for international education payments - [Zapier](/zapier.md) — Connect Qualy to 7,000+ apps with Zapier - [NexPay](/nexpay.md) — Qualy + NexPay — automate everything around the payment **Legal** - [General terms](/terms-and-conditions.md) - [Payer terms](/terms-for-payers.md) - [Privacy policy](/privacy-policy.md) - [BECS DDR](/becs-dd-service-agreement.md)