--- title: "Payment settings and reminders" description: "Set your default payment behaviour, add a markup, and configure automatic reminders before and after due dates." lastModified: "2026-06-13" lang: "en" wordCount: 687 url: https://qualyhq.com/training/settings/payments-settings-and-reminders --- ## Site navigation - [For schools](/international-education/for-schools.md) — For international education schools - [For agents](/international-education/for-education-agents.md) — For international education agents - [Explore](/training.md) — Watch videos on how to use Qualy - [About](/about.md) — Learn about Qualy's mission and values - [Pricing](/pricing) - [5-min demo](/demo.md) - [Login](https://dashboard.qualyhq.com) # Payment settings and reminders > Get paid on time with automatic nudges. ## At a glance - **Intended for:** Everyone - **Available in:** All plans - **Reading time:** 3 minutes - **Last updated:** 31st May 2026 ## Quick summary In Settings → Payments settings, configure payment reminders (how and when customers are nudged before and after a due date), default payment management behaviour, and any payment markup you add. Reminders can also be sent in bulk from the Payouts area. ## Overview Chasing payments by hand doesn't scale. **Settings → Payments settings** lets Qualy do the nudging for you—and sets your default payment behaviour. ## Reminders Configure **payment reminders**: how and when customers are reminded **before** a due date and **after** it (for overdue payments). Once set, Qualy sends them automatically. Reminders fire per **due date**, so in a payment plan each instalment is reminded on its own schedule. You can also send reminders in **bulk** from the Payouts area. ## Reminders in the customer's language You don't send a separate reminder for each nationality—Qualy does it for you. Each customer has a **preferred language**, and reminders (and other notifications) are sent **in that language automatically**. Customers can be set to any of these languages: **English, Portuguese, Spanish, Italian, French, German, Dutch, Danish, Polish, Korean and Japanese**. If a customer is set to a language a particular message hasn't been translated into yet, Qualy falls back to English rather than failing to send. Set each customer's preferred language on their profile, and every reminder they receive will arrive in it—a small touch that makes a big difference for international students. ## Payment management Set default behaviour for new payments—such as terms and retry behaviour—so everything follows your standard without per-payment setup. ## Markup Add a **payment markup**—a margin or fee on payments, including for currency conversion—configured here. ## Who pays the card fees By default, **you (the account holder) cover the payment processing fees**. If you'd rather not, you can choose to **pass card fees on to the student**: switch this on in your settings, and from then on the student pays those fees at checkout. Use **templates** to append helpful text to reminder emails (like how to pay or who to contact), so each nudge does more than just say "you owe money." ## Frequently asked questions ### Where do I set up payment reminders? In Settings → Payments settings. You control how and when customers are reminded—before a due date and after, for overdue payments. ### Are reminders automatic? Yes. Once configured, Qualy sends reminders automatically based on each payment's due date. You can also send reminders in bulk from the Payouts area. ### What is a payment markup? An amount you add to payments—such as a processing margin or an FX markup. It's configured in payment settings. ### Who pays the card fees—me or the student? By default, you (the account holder) cover the payment processing fees. You can choose to pass card fees on to the student—switch this on in your settings, and from then on the student pays those fees at checkout. ### Can I add text to reminder emails? Yes. Templates let you append information to payment reminder emails, so customers get the context they need. ### What languages can reminders be sent in? Reminders are sent in each customer's preferred language, set on their profile. Supported languages are English, Portuguese, Spanish, Italian, French, German, Dutch, Danish, Polish, Korean and Japanese. If a message hasn't been translated into a customer's language yet, Qualy falls back to English so it always sends. ### Do I have to translate reminders myself? No. Qualy sends each customer their reminders in their preferred language automatically—you just set the language on the customer's profile. ### Can I change default payment behaviour? Yes—payment management settings let you set defaults like terms and retry behaviour so new payments follow your standard. ### Do reminders work for instalments? Yes—each instalment is reminded based on its own due date, so customers are nudged for each payment in a plan. ## Prefer doing this via the Qualy API? Head over to our developer docs for everything you need—endpoints, examples, and simple how-tos. [View API Docs](https://docs.qualyhq.com/docs) ## More on Qualy **Industries** - [For schools](/international-education/for-schools.md) — For international education schools - [For agents](/international-education/for-education-agents.md) — For international education agents **Support** - [Training](/training.md) - [System status](https://qualyhq.statuspage.io/) — Qualy system status - [Product updates](https://changelog.qualyhq.com) — As we work on Qualy, here we spotlight what we’ve learned and updated across our products - [Contact](/contact-us.md) **Product** - [Demo](/demo.md) - [Enterprise](/enterprise.md) - [Testimonials](/testimonials.md) — Learn what some customers have to say about Qualy - [About](/about.md) — Learn about Qualy's mission and values - [Blog](/blog) — International education payments blog by Qualy - [Trust center](/trust.md) - [API](/api.md) — Qualy API for international education payments - [Zapier](/zapier.md) — Connect Qualy to 7,000+ apps with Zapier **Legal** - [General terms](/terms-and-conditions.md) - [Payer terms](/terms-for-payers.md) - [Privacy policy](/privacy-policy.md) - [BECS DDR](/becs-dd-service-agreement.md)