--- title: "The transactions ledger" description: "Track money movement at the transaction level—processing, failed, retried and successful—across all payments." lastModified: "2026-06-13" lang: "en" wordCount: 641 url: https://qualyhq.com/training/reports/the-transactions-ledger --- ## Site navigation - [For schools](/international-education/for-schools.md) — For international education schools - [For agents](/international-education/for-education-agents.md) — For international education agents - [Explore](/training.md) — Watch videos on how to use Qualy - [About](/about.md) — Learn about Qualy's mission and values - [Pricing](/pricing) - [5-min demo](/demo.md) - [Login](https://dashboard.qualyhq.com) # The transactions ledger > See every charge, refund and transfer as it moves. ## At a glance - **Intended for:** Everyone - **Available in:** All plans - **Reading time:** 3 minutes - **Last updated:** 31st May 2026 ## Quick summary The Transactions page is the ledger of money movement: each transaction (a charge or refund) with its method and status—processing, failed (often retried automatically), succeeded, and others awaiting review. For methods that retry, you can also see ones that are still retrying versus ones that are "failed & impossible to retry". Filter by method to find what needs attention; the view refreshes on its own. ## Overview Payments are the *what*; **transactions** are the *how the money actually moved*. The **Transactions** page is your ledger of every charge, refund and transfer, with live status. ## What you'll see Each transaction shows its **method** (for example direct debit or PayTo) and its **status**: ### Processing The bank is still working on it—not finished yet. ### Failed Didn't go through. For methods that support it (like direct debit), Qualy keeps trying automatically for a while. ### Failed & impossible to retry A final failure that won't be attempted again—the customer will need to pay another way. ### Succeeded Completed successfully. Some transactions sit in a **pending-review** state, waiting for someone on your team to approve them (for example, a payment recorded as made outside Qualy). ## Finding what needs attention Pick a **payment method** from the side list to focus on one at a time. Failed transactions and those awaiting review are usually the priority. The view **refreshes on its own**, so you're always looking at the latest. One payment can have **several transactions**: an initial charge, a retry after a failure, and a refund later. The ledger shows them all against the payment. Start with the **failed** ones—especially any marked **failed & impossible to retry**. Those are the customers whose money didn't arrive and who may need a nudge or a different payment method. ## Frequently asked questions ### What is the transactions ledger? The Transactions page, which lists each transaction—a charge or refund—with its payment method and current status. It's the operational view of money moving in and out. ### What statuses can a transaction have? Common states are processing (awaiting the bank), failed, and succeeded. Some transactions sit in a pending-review state awaiting approval. For payment methods that retry automatically, you'll also see ones still being retried and ones marked 'failed & impossible to retry'. ### How do I find failed transactions? Open the Transactions page and look for the failed ones. For methods that retry (like direct debit), the page groups those still retrying separately from those marked 'failed & impossible to retry', which won't be attempted again. ### Can I filter by payment method? Yes—pick a method (for example a card or direct debit) from the side list to focus on one at a time. ### Does the view update on its own? Yes. The transactions view refreshes by itself so you see the latest status without reloading. ### How is a transaction different from a payment? A payment is what the customer owes; a transaction is an individual attempt to move money against it. One payment can have several transactions—an initial charge, a retry, a refund. ### How do I see every step behind a transaction? Open the related record and look at its Activities. Each action on the money (charged the customer, refunded, sent a payout, and so on) is recorded in plain language, and you can open an activity to see its detailed Traces—every step, who or what did it, timestamps, order, references and status. You can copy the full timeline and traces too. It's your audit trail of exactly what happened and when. ## Prefer doing this via the Qualy API? Head over to our developer docs for everything you need—endpoints, examples, and simple how-tos. 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