--- title: "Sending a Payment Link" description: "Learn how to send payment links to your customers via Qualy, including email, SMS, WhatsApp, and QR code options." lastModified: "2026-07-17" lang: "en" wordCount: 1122 url: https://qualyhq.com/training/payments/sending-a-payment-link --- ## Site navigation - [For schools](/international-education/for-schools.md) — For international education schools - [For agents](/international-education/for-education-agents.md) — For international education agents - [Explore](/training.md) — Watch videos on how to use Qualy - [About](/about.md) — Learn about Qualy's mission and values - [Pricing](/pricing) - [5-min demo](/demo.md) - [Login](https://dashboard.qualyhq.com) # Sending a Payment Link > Easily send payment links and reminders to your customers. ## At a glance - **Intended for:** Everyone - **Available in:** All plans - **Reading time:** 2 minutes - **Last updated:** 31st May 2025 ## Quick summary Open any payment in Qualy and use the share options to send a payment link via WhatsApp, QR code, email, or SMS. Reminders are sent automatically based on your settings. **Video:** https://www.loom.com/embed/e7713e062f5a478e9a415a5d4189ed37?sid=176f8395-68b8-424f-853e-555519bfaf0e ## Overview Qualy makes it easy to send payment links to your customers through multiple channels. Whether you prefer WhatsApp, email, SMS, or a simple QR code, you can share payment links in seconds. This guide covers all the ways to share payment links and how to manage automated reminders. ## Sending a payment link Once you have a payment created in Qualy, you can share it with your customer using any of these methods: ### Via WhatsApp Click the WhatsApp icon in the payment details. This opens WhatsApp Web with the payment link pre-filled and ready to send. **Steps:** 1. Open the payment in Qualy 2. Click the WhatsApp icon 3. Select the contact in WhatsApp 4. Send the message This is the fastest method for customers who are already in contact with you via WhatsApp. ### Via QR Code Generate a scannable QR code that customers can scan with their phone camera. **Steps:** 1. Open the payment in Qualy 2. Click the QR code icon 3. Display the code on your screen or print it 4. Customer scans with their phone camera This is ideal for in-person situations or when you want to display payment options at your office. ### Via direct link Copy the payment URL and send it through any channel you prefer. **Steps:** 1. Open the payment in Qualy 2. Click the copy icon next to the payment link 3. Paste and send via your preferred method Qualy provides both a full URL and a shortened version. The short link is perfect for SMS where character count matters. ### Via Email & SMS Send the payment link directly from Qualy with automatic tracking. **Steps:** 1. Open the payment in Qualy 2. Click **Send via email and SMS** 3. Qualy sends the link instantly When you send via Qualy, you get delivery tracking and the reminder is logged in the payment history. ## Sending reminders via email and SMS To send a reminder manually: 1. Open the payment in Qualy 2. Click the **Send via email and SMS** button 3. Qualy sends the reminder instantly If you don't send manually, Qualy automatically sends reminders based on your account settings (e.g., 1, 3, 7, 14 days before the due date and after it's overdue). ## The two links in a reminder email A reminder email gives the customer **two ways in**, so they're never stuck: - **The direct payment link** — takes them straight to the page for **that specific instalment**, ready to pay. - **A link to their portal** — opens their own portal showing **all** of their instalments and payments, where they can view and pay anything else they owe. If a customer ever says "I can only see one payment," it's because they followed the direct link. Point them to the **portal** link in the same email to see their full list. ## Tracking payment reminders Qualy provides complete visibility into all payment reminders: - **Sent reminders** — See all reminders that have been delivered to customers - **Scheduled reminders** — View upcoming reminders that will be sent automatically - **Suppressed reminders** — Reminders that were cancelled because the payment was completed When a customer pays before a scheduled reminder, Qualy automatically suppresses that reminder. You'll never send a reminder for an already-paid invoice. ## Common use cases ### Customer paying from overseas Share the payment link via WhatsApp for instant delivery. The customer can pay using any supported payment method regardless of their location. **Recommended method:** WhatsApp or Email **Why it works:** The payment page automatically shows payment methods available in their region, and handles currency conversion if needed. ### Parent paying on behalf of customer Forward the payment link to the parent's email. The payment page shows all the details they need without requiring a Qualy account. **Recommended method:** Copy link and forward via email **Why it works:** Parents see the full payment breakdown and can pay securely without needing to create an account or log in. ### In-person payments Generate the QR code and display it on your screen. Customers can scan it with their phone camera to access the payment page immediately. **Recommended method:** QR Code **Why it works:** No typing required—customers simply scan and pay. Great for orientation days or office visits. ### Bulk reminders to multiple customers If you have several overdue payments, you can send reminders to all of them at once from the payments list. **Recommended method:** Email & SMS from Qualy **Why it works:** Qualy tracks all reminders centrally and automatically suppresses reminders for customers who have already paid. ## Tips for better payment collection Enable personalised reminders in your settings to include the customer's name and specific payment details. This increases open rates and payment speed. Never share payment links publicly (e.g., on social media). Each link is tied to a specific customer and payment amount. ## Frequently asked questions ### How do I customize payment reminders? The frequency of payment reminders (e.g., 1, 3, 7, 14 days before and after the due date) is set in your account settings. We have other training videos explaining how to adjust these settings. ### What happens if a customer has already paid and a reminder is scheduled? Qualy automatically suppresses reminders for payments that have already been completed. ### What if I need to send a payment reminder urgently? You can manually send an email or SMS reminder at any time by clicking the appropriate button within the payment details. ### What links does the customer get in a reminder email? Two. One is the direct link to pay that specific instalment—it takes them straight to its payment page. The other is a link to their own portal, where they can see all of their instalments and payments in one place. So a customer can pay the one that's due right now, or open the portal to view and pay anything else. ### The customer says they can only see one payment—where's the rest? Point them to the portal link in the reminder email (the one that isn't the direct 'pay now' button). The direct link opens just the single instalment it was sent for; the portal link shows their full list of instalments and payments. Both arrive in the same reminder email. ## Prefer doing this via the Qualy API? Head over to our developer docs for everything you need—endpoints, examples, and simple how-tos. [View API Docs](https://docs.qualyhq.com/docs/guides/creating-payment-intents) ## More on Qualy **Industries** - [For schools](/international-education/for-schools.md) — For international education schools - [For agents](/international-education/for-education-agents.md) — For international education agents **Support** - [Training](/training.md) - [System status](https://qualyhq.statuspage.io/) — Qualy system status - [Product updates](https://changelog.qualyhq.com) — As we work on Qualy, here we spotlight what we’ve learned and updated across our products - [Contact](/contact-us.md) **Product** - [Demo](/demo.md) - [Enterprise](/enterprise.md) - [Testimonials](/testimonials.md) — Learn what some customers have to say about Qualy - [About](/about.md) — Learn about Qualy's mission and values - [Blog](/blog) — International education payments blog by Qualy - [Trust center](/trust.md) - [API](/api.md) — Qualy API for international education payments - [Zapier](/zapier.md) — Connect Qualy to 7,000+ apps with Zapier - [NexPay](/nexpay.md) — Qualy + NexPay — automate everything around the payment **Legal** - [General terms](/terms-and-conditions.md) - [Payer terms](/terms-for-payers.md) - [Privacy policy](/privacy-policy.md) - [BECS DDR](/becs-dd-service-agreement.md)