--- title: "Issuing refunds in Qualy" description: "Refund a payment in full or in part—processed by Qualy automatically, or recorded as a manual refund." lastModified: "2026-06-13" lang: "en" wordCount: 831 url: https://qualyhq.com/training/payments/issuing-refunds --- ## Site navigation - [For schools](/international-education/for-schools.md) — For international education schools - [For agents](/international-education/for-education-agents.md) — For international education agents - [Explore](/training.md) — Watch videos on how to use Qualy - [About](/about.md) — Learn about Qualy's mission and values - [Pricing](/pricing) - [5-min demo](/demo.md) - [Login](https://dashboard.qualyhq.com) # Issuing refunds in Qualy > Give money back cleanly, and keep your records straight. ## At a glance - **Intended for:** Everyone - **Available in:** All plans - **Reading time:** 3 minutes - **Last updated:** 31st May 2026 ## Quick summary Start a new refund, choose the customer and the payment, and enter the amount. If you let Qualy process it, the refund is done automatically; otherwise you record a manual refund you handle yourself. You can also create a refund without selecting a payment, which marks a payment as paid. ## Overview Sometimes money needs to go back. Qualy lets you refund a payment **in full or in part**, either by having Qualy **process it automatically** or by **recording a manual refund** you handle yourself. ## Issuing a refund 1. **Start a new refund** 2. Choose the **customer** and the **payment** to refund 3. Enter the **amount** (full or partial) 4. Decide how it's processed ### Let Qualy process it The refund is sent back to the customer automatically through the original method where supported. ### Record a manual refund You handle the money movement yourself, and Qualy records that the refund happened—keeping your books accurate. ## Standalone refunds You can also **create a refund without selecting a payment**. This records a refund outside the normal flow; confirming it can mark the related payment as **paid**. Recording a manual refund does **not** move money on its own—it only updates your records. Make sure you actually send the funds when you choose the manual option. ## After a refund The **receipt** updates to show the refunded state—**refunded in full** or **refunded in part**—so the customer always has an accurate record. ## Refunding after a partner was already paid A refund returns money to the **customer** for that charge. But if the **school's (or partner's) share** of that payment had already been **paid out** to them, that money is already with the partner—not with Qualy. Because Qualy never holds your funds, a payout that has gone out is sitting with the partner, and there's **no automatic clawback** from them when you refund the customer. So getting that portion back is something you **arrange with the partner**. Common ways to do it: - **Offset it** against the partner's next payout, or - **Ask the partner to return** the amount. If a partner has already been paid their share of a payment, refunding the customer in full means you may be giving back money you no longer hold. A safe approach is to **refund only the portion you still hold** and coordinate the rest with the partner first. For a specific refund where a partner was already paid, it's worth **contacting Qualy**—we'll help you work out the cleanest way to handle it for that case. A refund is something **you** initiate. A **dispute** (chargeback) is raised by the customer's bank. If a charge has been disputed, handle it in the **Disputes** area instead. ## Frequently asked questions ### How do I issue a refund? Start a new refund, choose the customer and the payment to refund, and enter the amount. You can refund in full or in part. ### Does Qualy process the refund automatically? It can. If you choose Qualy to process the refund, it's done automatically. Otherwise you record a manual refund and handle the money movement yourself. ### What is a standalone refund? A refund you create without first selecting a payment. It's useful for recording a refund that happened outside the normal flow; confirming it can mark the related payment as paid. ### Will the receipt update after a refund? Yes. The receipt reflects the refunded state—fully or partially refunded—so the customer's record stays accurate. ### Can I refund part of a payment? Yes. Enter a partial amount to refund only part; the remainder stays as paid. ### When should I use a dispute instead of a refund? A refund is something you initiate. A dispute (chargeback) is raised by the cardholder's bank. If a customer has disputed a charge with their bank, handle it through the Disputes area rather than issuing a separate refund. ### I refunded a student after the school was already paid—where does the money come from? A refund returns money to the customer for that charge. If the school's share of that payment had already been paid out to them, that amount is already with the school—because Qualy never holds your funds, a payout that has gone out is sitting with the partner, not with Qualy, and there's no automatic clawback from them. So recovering it is something you arrange with the school: for example, offsetting it against their next payout or asking them to return it. A safe approach is to refund only the portion you still hold and coordinate the rest with the partner first. For a specific case like this, contact us and we'll help you work out the cleanest way to handle it. ## Prefer doing this via the Qualy API? Head over to our developer docs for everything you need—endpoints, examples, and simple how-tos. 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