---
title: "How to create a payment using Qualy"
description: "Learn how to create and send a payment in less than 3 minutes."
lastModified: "2026-06-13"
lang: "en"
wordCount: 1225
url: https://qualyhq.com/training/payments/how-to-create-payment
---
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# How to create a payment using Qualy

> Learn how to create and send a payment in less than 3 minutes.

## At a glance

- **Intended for:** Everyone
- **Available in:** All plans
- **Reading time:** 2 minutes
- **Last updated:** 31st May 2025

## Quick summary

Click "Create new payment", select a customer, add payment items with amounts, optionally set a due date and supplier commission, then save. The customer will receive a payment link.

**Video:** https://www.loom.com/embed/c6cb355d541c41f3b4789f4c163dc136?sid=bc332db0-d9b9-4e92-8e34-19df48e210cd

## Overview

Managing customer payments doesn't have to be complicated. Whether you're handling tuition, insurance, visa fees—or all three—Qualy gives you the tools to manage it in just a few clicks.

This guide walks you through how to create a **single payment** in Qualy. For instalment plans, see our separate guide on payment plans.

## Step 1 – Click "Create new payment"

From your Qualy dashboard, click **"Create new payment"** and choose **"Create a single payment"**. You'll be prompted to choose a customer.

- If the customer is already in your contact list, select them
- If not, click **"Create new contact"** to add them on the spot

You can search by name, email, or customer ID to find contacts quickly.

## Step 2 – Add payment items and amounts

Now you're inside the payment editor. Add each fee or item that makes up the total amount:

1. **Click "Add new item"**
2. **Enter the name** (e.g., "Enrollment Fee," "OSHC," "Material Fee")
3. **Add the amount** for each item
4. **Repeat** for each fee you want to include

If your account has default fees saved, some fields might already be filled in. You can update your default payment templates in Settings.

## Step 3 – Set a due date (optional)

If you want the payment to be due in the future:

1. Find the **"Due Date"** field
2. Click and choose the date from the calendar

If the payment is due immediately, you can leave this blank. The customer will still receive a payment link.

## Step 4 – Apply taxes (optional)

If your region or school requires tax to be added:

1. Scroll to the **"Tax"** toggle
2. Turn it on and enter the tax amount or percentage

If you're unsure about local tax rules, check with your finance team before enabling this.

## Step 5 – Choose where the money goes

This section is important for agents handling tuition on behalf of schools.

1. Scroll down to **"Pay a supplier"**
2. Select the **school** or **institution** that should receive the payment
3. Add your **commission**

Qualy will automatically calculate:

- How much goes to the school
- How much you keep as your commission

You can select which items go to the supplier and which don't. For example, if OSHC is handled by another provider, you can untick it from the supplier payment.

## Step 6 – Review the breakdown

Before saving, double-check:

- The **amount being sent to the supplier** (the school)
- **Your commission** is correct
- All itemized charges are accurate

This review step helps prevent errors—especially when multiple people are involved in the billing chain. Always verify before saving.

## Step 7 – Attach documents (optional)

If you have supporting documents like offer letters, invoices, or ID scans:

1. Click **"Attach documents"**
2. Upload your files from your device

These documents will be visible to the customer in their payment portal.

## Step 8 – Save the payment

Once everything looks good:

1. Click **"Save"**
2. You'll see a confirmation message

Need to make changes later? Find the payment in your dashboard and click **"Edit payment"** to update it.

## Common use cases

### Agent collecting on behalf of a school

Set up the school as your supplier, add your commission percentage, and Qualy automatically splits the payment. You keep your share; the school gets theirs.

**Steps:**

1. In "Pay a supplier", select the school
2. Enter your commission amount or percentage
3. Review the breakdown to confirm the split
4. Save and send to the customer

### School collecting directly from customers

Skip the supplier section entirely. Just add your fees, save, and send the payment link to your customer.

**Steps:**

1. Add your tuition and fee items
2. Leave the "Pay a supplier" section empty
3. Save and send the payment link

The full amount will be deposited to your connected bank account.

### Multiple fee types in one payment

Add tuition, OSHC, material fees, and visa fees as separate line items. Customers see a clear breakdown of what they're paying for.

**Example items:**

- Tuition Fee: $15,000
- OSHC Insurance: $650
- Material Fee: $300
- Visa Processing: $150

Each item appears separately on the customer's payment page, giving them full transparency.

### Splitting payments between multiple suppliers

Some payments need to go to different places—tuition to the school, insurance to the OSHC provider.

**How to handle this:**

1. Create the payment with all items
2. In "Pay a supplier", select the school
3. Untick items that go elsewhere (e.g., OSHC)
4. Set up a separate supplier for those items, and Qualy sends each partner their share directly—you never have to forward money by hand

For complex multi-supplier splits, consider creating separate payments for clarity.

## Frequently asked questions

### Can I create multiple payments or just one?

You can create both! This guide focuses on creating a single payment, but if you're looking to set up installments, Qualy supports that too—check out the Installment Plan guide for the full breakdown.

### What happens if the customer isn't in my contact list?

No worries—you can create a new contact during the payment process. Just click "Create new contact" when prompted, fill in the customer's details, and continue as usual.

### Do I have to set a due date?

Nope. Due dates are completely optional. If the payment is expected immediately, you can leave the field blank. But if you want to give the customer a few days, feel free to set one.

### What is the "Pay a supplier" section for?

This is especially useful for agents. If you're collecting a payment from a customer but need to forward most of it to a school or university—minus your commission—this feature handles that for you.

### How does commission work in Qualy?

You just input your commission, and Qualy will automatically subtract it from the amount sent to the school or supplier. You can even see a full breakdown of what's being kept and what's being forwarded.

### Who pays the processing fees?

By default, you (the account holder) cover the payment processing fees. You can choose to pass card fees on to the student—switch this on in your settings, and from then on the student pays those fees at checkout.

### Can I exclude certain items from being sent to the school?

Absolutely. Just untick the items—like OSHC or material fees—that you don't want Qualy to send to the supplier. You're in full control of what goes where.

### What types of documents can I attach to a payment?

You can attach offer letters, invoices, IDs, or any supporting documents. This helps keep everything organized and transparent between you, the customer, and the institution.

### Can I edit a payment after it's been created?

Yes, you can. Just click "Edit payment" from your dashboard, make the necessary changes, and save again. No need to start from scratch.

## Prefer doing this via the Qualy API?

Head over to our developer docs for everything you need—endpoints, examples, and simple how-tos.

[View API Docs](https://docs.qualyhq.com/docs/guides/creating-payment-intents)

## More on Qualy

**Industries**

- [For schools](/international-education/for-schools.md) — For international education schools
- [For agents](/international-education/for-education-agents.md) — For international education agents

**Support**

- [Training](/training.md)
- [System status](https://qualyhq.statuspage.io/) — Qualy system status
- [Product updates](https://changelog.qualyhq.com) — As we work on Qualy, here we spotlight what we’ve learned and updated across our products
- [Contact](/contact-us.md)

**Product**

- [Demo](/demo.md)
- [Enterprise](/enterprise.md)
- [Testimonials](/testimonials.md) — Learn what some customers have to say about Qualy
- [About](/about.md) — Learn about Qualy's mission and values
- [Blog](/blog) — International education payments blog by Qualy
- [Trust center](/trust.md)
- [API](/api.md) — Qualy API for international education payments
- [Zapier](/zapier.md) — Connect Qualy to 7,000+ apps with Zapier

**Legal**

- [General terms](/terms-and-conditions.md)
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