BECS Direct Debit Request Service Agreement

This is your Direct Debit Service Agreement with Zai Australia Pty Ltd (Zai), User ID’s 342203 and 481561, ABN: 96637632645, (the Debit User) as agent for your Service Provider. It explains what your obligations are when undertaking a Direct Debit arrangement with us. It also details what our obligations are to you as your Direct Debit provider.

Please keep this agreement in PDF (sent when the Direct Debit is created) for future reference. It forms part of the terms and conditions of your Direct Debit Request (DDR) and should be read in conjunction with your DDR authorisation.

Definitions

• account : The account held at your financial institution from which we are authorised to arrange for funds to be debited.
• agreement : This Direct Debit Request Service Agreement between you and us.
• banking day : A day other than a Saturday, a Sunday, or a public holiday listed throughout Australia.
• debit day : The day that payment by you to us is due.
• debit payment : A particular transaction where a debit is made.
• Direct Debit Request : The written, verbal, or online request between us and you to debit funds from your account.
• us or we : Zai, as agent for Service Provider, the Debit User you have authorised by requesting a Direct Debit Request.
• you : The customer who has authorised the Direct Debit Request.
• your financial institution : The financial institution at which you hold the account you have authorised us to debit.
• Service Provider : The party that provides the services you are paying for by way of requesting us to process your valid Debit payment instructions.
• Qualy : The provider of the software application that collects valid instructions authorised by the Service Provider and you. Qualy provides these instructions to us to enable the processing of related debit payments instructions.

1. Debiting your account

1. By submitting a Direct Debit Request, you have authorised us to arrange for funds to be debited from your account. The Direct Debit Request and this agreement set out the terms of the arrangement between us and you.
2. We will only arrange for funds to be debited from your account as authorised in the Direct Debit Request.
3. If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited, you should ask your financial institution.

2. Amendments by us

1. We may vary any details of this agreement or a Direct Debit Request at any time by giving you at least 30 days written notice sent to the preferred email or address you have given us in the Direct Debit Request.

3. How to cancel or change direct debits

You can:

1. Cancel or suspend the Direct Debit Request; or
2. Change, stop, or defer an individual debit payment,

By updating your instructions using the Qualy software application, Qualy will notify us, and we will act on your instructions; or given 5 days notice, you may cancel your Direct Debit Request by notifying us directly via email to helpdesk+qualy@hellozai.comor by mail to: Zai Australia Pty Ltd, Attention: Qualy Payments Support Team, Level 20, 120 Spencer St, Melbourne VIC 3000.

4. Your obligations

1. It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with the Direct Debit Request.

If there are insufficient clear funds in your account to meet a debit payment:

1. You may be charged a fee and/or interest by your financial institution;
2. We may charge you reasonable costs incurred by us on account of there being insufficient funds; and
3. You must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.

You should check your account statement to verify that the amounts debited from your account are correct.

5. Dispute

1. If you believe that there has been an error in debiting your account, you should notify us directly at helpdesk+qualy@hellozai.com or by mail to: Zai Australia Pty Ltd, Attention: Qualy Payments Support Team, Level 20, 120 Spencer St, Melbourne VIC 3000.
2. If we conclude as a result of our investigations that your account has been incorrectly debited, we will respond to your query by arranging within a reasonable period for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.
3. If we conclude as a result of our investigations that your account has not been incorrectly debited, we will respond to your query by providing you with reasons and any evidence for this finding in writing.

6. Accounts

You should check:

1. With your financial institution whether direct debiting is available from your account as direct debiting is not available on all accounts offered by financial institutions.
2. Your account details which you have provided to us are correct by checking them against a recent account statement.
3. With your financial institution before completing the Direct Debit Request if you have any queries about how to complete the Direct Debit Request.
4. While the account you nominate for this purpose may be jointly held, you must nominate an account that your Financial Institution permits you to operate including the permission to authorise the debiting of that account, without your Financial Institution requiring another party to also authorise such debit payments.
5. For the purposes of the Direct Debit Request, you may not nominate an account issued to or operated by a company or another similar type of entity structure, such as a Trust.

7. Confidentiality

We will keep any information (including your account details) in your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction, or disclosure of that information.

We will only disclose information that we have about you:

1. To the extent specifically required by law; or
2. For the purposes of this agreement (including disclosing information in connection with any query or claim).

8. Contacting each other

If you wish to notify us in writing about anything relating to this agreement, you should email us at helpdesk+qualy@hellozai.com or mail us at: Zai Australia Pty Ltd, Attention: Qualy Payments Support Team, Level 20, 120 Spencer St, Melbourne VIC 3000.

We will notify you by sending a notice to the preferred address or email you have given us in the Direct Debit Request.

Any notice will be deemed to have been received on the second banking day after sending.